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Select topic from list *AdviceDelivery lead timeTrack your orderInvoiceTechnical issue30 days free returnLeasingB2B CooperationOther
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Looking for answers about BZEN e-bikes (warranty, battery, motor, e-bike maintenance, etc.)?
Then please check out our Support & FAQ page
BZEN Support page
Bike manual
Track your order
Delivery lead time
Select e-bike model *AmsterdamViennaBrusselsLondonMilano
Select e-bike size *Universal
Select color *Traffic RedLight GreenBottle GreenJet BlackSignal White
Select battery *7Ah/252Wh10Ah/360Wh
Select drivetrain *Gates Carbon Belt DriveShimano Alivio 9-gears chain drive
Select color *Signal WhiteJet BlackPastel VioletPorcelain Blue
Select e-bike size *SmallMedium
Select color *Water BlueJet BlackBottle Green
Select drivetrain *Shimano Alivio 9-gears chain drive
Select e-bike size *MediumLarge
Select color *Jet BlackUmbra GreyViolet Blue
Select color *Jet Black
Select battery *10Ah/360Wh
Select drivetrain *Gates Carbon Belt Drive
Invoice
Select topic from list *Did not receive my invoiceLost my invoiceInvoice correction
Technical issue
Select technical issue type *MechanicElectronic
Battery doesn't chargeBike does not turn onMotor doesn't functionLights do not workLCD Display error code
30 days free return
If you would like to return your bike and benefit from the 30 days free return policy click below and fill out the form.
Return form
Leasing
If you are interested in leasing a BZEN bike, you can find all available partners and info here:
You did not find the right leasing partner? Then please leave a message here below:
B2B Cooperation
Other
You may find the order number in the e-mail confirming your order.
You may find the BIN number starting with CBS, ZG, BZ or BA on your invoice.
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