The BZEN team will take care of sending your new bike to the address you provided. Your bike will be perfectly packed and well protected. You will just need to open the box, fix the handlebar and the pedals, and adjust the saddle to your size. The instructions are available on the website and via a QR code printed on the delivery box. You will also find a detailed mounting instruction under support on our website. You may also watch the video on the home page or on YouTube BZEN unboxing.
You will need an Allen key number 4 and a wrench number 15. Both will be provided in the box at delivery.
If you ordered accessories together with your bike, they will already be mounted.
Delivery is free for orders as from 2.000€. For smaller orders, you will be charged a flat rate of 25€.
You may pay via bank wire transfer. If you choose this option, you have to click on the bank wire transfer box at the checkout page and you will directly receive a confirmation e-mail including the payment instructions. As soon as your bank transfer is effective, we will send you a confirmation with the approximate delivery date.